Frequently Asked Questions
General
Where do you ship to?
We ship to anywhere in Malaysia; both East & West! All orders placed before 11AM will be shipped out on the same day.
How long will delivery take?
Our products are readily stocked and ship from our warehouse in Malaysia. Orders within West Malaysia will take up to 5 working days to reach you.
Orders within East Malaysia will take up to 14 days to reach you.
How do I claim my product warranty?
Buy with confidence, because we've got your back! Please contact us via our email (support@supermamalab.com), or Whatsapp us (016 – 977 0325) to speak to our friendly Customer Service team.
My product is faulty or damaged. Can I get a replacement?
Your satisfaction is our mission! Please contact us via our email (support@supermamalab.com), or Whatsapp us to speak to our friendly Customer Service team.
Please note that we offer replacements for defective or faulty products & parts. We do not offer replacements for damages caused by user error, cleaning, self-repairs or other third-party repairs.
What payment options do you offer?
We currently offer payment options via online banking FPX, major credit card & debit cards, iPay88 and Paypal.
We also offer Split payments of up to 3 monthly instalments with zero interest rate.
Air Plus Wearable Breast Pump
What Breast Shield Sizes are available and how will I know if they will fit?
The Air Plus Wearable Breast Pump is suitable for 24mm and 27mm by default. For sizes smaller than 24mm, we offer Funnel Inserts for sizes between 17mm, 19mm and 21mm.
We recommend measuring your nipple size before purchase to see what size would be best suited for you.
How loud is this pump?
Our Air Plus Wearable Breast Pump's motor is 56 decibels when in use. That's quieter than the usual work office (60 decibels)!
How do you wash this product?
The Air Plus Wearable Breast Pump consists of 5 parts to clean; the Flange, Valve, Backflow Protector, Sealing Cap and Storage Bottle. We recommend thoroughly washing each part with hot water after each pumping session. Hot water should not be hotter than 70 degree Celsius.
How long does it take to charge?
The Air Plus Wearable Breast Pump takes 1 hour to fully charge.
How long does the battery last?
The Air Plus Wearable Breast Pump will last 5-6 uses after fully charging, depending on intensity of suction level.
How often should this product be serviced?
We recommend replacing your Air Plus Wearable Breast Pump's parts every 2-3 months for the best performance, or if you see any wear & tear.
Please note that all parts should be hand-washed with water, and are not suitable for sterilising or steam cleaning.
What is the warranty period for this product?
The Air Plus Wearable Breast Pump comes with a default warranty period of 12 Months either from when your baby is born or when you receive the product (whichever comes first). This warranty period covers any issues or defects to the Air Plus Wearable Breast Pump's motor. This warranty does not cover the Air Plus Wearable Breast Pump's accessories.
Flexifit Tubeless Breast Pump
What breast size is this product suited for?
The Flexifit Tubeless Breast Pump is suitable for 27mm breast size by default. For sizes smaller than 24mm, we offer Flange Inserters for sizes between 17mm, 19mm, 21mm and 24mm.
We recommend measuring your nipple size before purchase to see what size would be best suited for you.
How loud is this pump?
Our Flexifit Tubeless Breast Pump is designed with 30 decibels; that means it's quieter than the average noise level of a house or office.
How do you wash this product?
The Flexifit Tubeless Breast Pump consists of 5 parts to clean; the Flange, Linker, Backflow Protector, Valve andStorage Bottle. We recommend thoroughly washing each part with hot water after each pumping session.
What breast size is this product suited for?
The Flexifit Tubeless Breast Pump is suitable for 27mm breast size by default. For sizes smaller than 24mm, we offer Flange Inserters for sizes between 17mm, 19mm, 21mm and 24mm.
We recommend measuring your nipple size before purchase to see what size would be best suited for you.
How long does it take to charge?
The Flexifit Tubeless Breast Pump takes 2 hours to fully charge.
How long does the battery last?
The Flexifit Tubeless Breast Pump will last up to 3 uses after fully charging, depending on suction intensity level.
What is the warranty period for this product?
The Flexifit Tubeless Breast Pump comes with a default warranty period of 6 Months from when you receive it or when your baby is born, whichever comes first. This warranty period covers any issues or defects to the Flexifit Tubeless Breast Pump motor. This warranty does not cover the Flexifit Tubeless Breast Pump's accessories.
Egg Pump
What is this product made from?
The Egg Pump is made from medical grade silicone, to reduce the risk of bacteria & infections after use.
How do you wash this product?
The Egg Pump consists of 3 parts to clean; the Suction Control Hub, Connector and Collector. We recommend thoroughly washing each part with hot water after emptying all collected milk. Hot water should not be more than 70 degree celsius.
Can I clean this with UV Sterilisers or Steaming?
We strongly advise against cleaning the Egg Pump with UV Sterilisers or Steam Cleaning; the heat will deform the silicone and potentially make the Egg Pump unusable.
When is this product used?
The Egg Pump is designed to be used in-between pumping sessions, whether you're at home or at work. You can also use it simultaneously while pumping with one of our Breast Pumps.
Do I need a special bra to use this?
We recommend using a bra that provides a supportive, snug fit to hold the Egg Pump in place. We recommend wearing a full-coverage nursing bra that's stretchy and does not have underwire or padding.
Portable Milk Warmer
What baby bottles are compatible?
Our Portable Milk Warmer is compatible with most wide neck bottles; including Avent, Spectra, Nip, Chicco and Combi.
For other bottle brands, you will need to buy a separate Adapter to attach our Milk Warmer to your bottle. We have Adapters available for the following brands:
* Pigeon Wide Neck & Standard Neck
* Medela
* Nuk
* Simba
* Dr Brown
* MAM
* Tommee Tippee
* Comotomo
* Hegen
How long does it take to fully charge the Milk Warmer?
Our Portable Milk Warmer takes approximately 4 hours to fully charge.
What cable is the Portable Milk Warmer compatible with?
The Portable Milk Warmer is compatible with any Type C USB Cable.
What is the Portable Milk Warmer's Battery Life?
At full charge, the Portable Milk Warmer can be used 5-6 times, depending on the volume of liquid heated and the temperature setting.
How long does the Portable Milk Warmer take to heat up milk?
The Portable Milk Warmer takes roughly 10 minutes to heat up a bottle of milk from chilled to the desired temperature setting. The time is also dependent on how much milk needs to be heated.
What other liquids can be used with this product?
The Portable Milk Warmer can be used with all types of milk, water and puree. This Warmer should not be used with solids like baby food or porridge.
How do you wash the Milk Warmer?
We recommend washing the Milk Warmer with hot water after every use. The interior of the Milk Warmer is made from food-grade stainless steel and is safe for washing with hot water.
Please ensure the charging port is closed tight before washing to prevent water damage.
UV House Steriliser
What is a UV Steriliser?
A UV Steriliser is a device that uses ultraviolet rays to eliminate bacteria from the surface of items. These rays are safe for most materials and eliminates 99.9% of bacteria after a full sterilisation cycle of 10 - 30 minutes.
What items can I safely sterilise and store?
You can safely sterilise and dry any baby bottles, plastics, toys or cloths. We highly advise against using the Drying function for any electronics or battery-powered devices with this Steriliser, as it risks damaging the internal components.
Do not sterilise skincare, cosmetic, food
What is the storage capacity?
The UV House Steriliser has a storage capacity of 16 Litres. You can comfortably store up to 12 baby bottles inside the Steriliser or a combination of other baby essentials like toys and cloths.
What is the warranty period for this product?
The UV House Sterilizer comes with a default warranty period of 12 months from when you receive it. This warranty period covers any issues or defects to the Sterilizer's component.
Please note that we offer repairs for defective or faulty products & parts only. Defective products will be serviced & repaired by our technicians.
We do not offer repairs for damages caused by user error, cleaning, self-repairs or other third-party repairs. We do not offer 1-1 replacements for warranty claims.
How do you clean the Steriliser?
We recommend using a wet cloth to wipe the interior and exterior of the device every week. Please do not submerge the device in water for cleaning as this will damage the electronics.
How often should the parts be replaced?
The parts should be replaced depending on your daily usage.
UV Max Steriliser
What items can I safely sterilise and store?
You can safely sterilise and dry any baby bottles, plastics, toys or cloths. We highly advise against using the Drying function for any electronics or battery-powered devices with this Steriliser, as it risks damaging the internal components.
What is the storage capacity?
The UV Max Steriliser has a storage capacity of 35 Litres. You can comfortably store up to 20 baby bottles inside the Steriliser or a combination of other baby essentials like toys and cloths.
What is the warranty period for this product?
The UV Max Sterilizer comes with a default warranty period of 12 months from when you receive it. This warranty period covers any issues or defects to the Sterilizer's component.
Please note that we offer repairs for defective or faulty products & parts only. Defective products will be serviced & repaired by our technicians.
We do not offer repairs for damages caused by user error, cleaning, self-repairs or other third-party repairs. We do not offer 1-1 replacements for warranty claims.